We explain what VoIP telephony is, how it works, its pros and cons, features and even what to look for if you want to implement it in your company.
Because even if you don’t think you know it, surely you have already used VoIP technology more than once, especially if you have made calls between telephones via the Internet. Do you want to know what VoIP is and everything it can offer you? Well, pay attention, because it’s not easy to explain (and we’ve worked hard at it).
What is VoIP?
VoIP stands for “Voice over Internet Protocol” (in Spanish, Voice over Internet Protocol or Voice over IP) and is a technology that allows anyone to make telephone calls over the Internet that began to be used more widely towards the end from the 90s.
In fact, when talking about what VoIP is, it is normal that the term IP or IP address sounds familiar to you, since it is the way that computers, mobile phones and practically any device connected to the network have to communicate on the Internet. What’s more, today with the increase in broadband, VoIP has become the definitive choice for telephone service, not only for large companies but even for SMEs and consumers. You might be interested in portable concrete mixer.
And what is better about VoIP than the normal telephone? The first thing is the economic cost and from there, options such as: answering machines, call recording, personalized caller identification, sending voice messages to email and much more. But first we are going to explain to you how this system works.
Are WhatsApp calls VoIP?
Yes, in addition to the phones and proprietary systems dedicated to VoIP that we will talk about below, we can say that today most of the apps we use to communicate allow VoIP. Some of the easiest examples are WhatsApp and Telegram that allow you to make calls over the Internet from one phone to another with VoIP.
How does VoIP work?
If we think about what normal phone calls are like (with lifelong phones) we find that when calling, our conversations are transformed and exchanged through small data packets through the global telephone network. Well, the only thing VoIP does is convert analog telephone signals into digital signals that can be sent over the Internet. It’s that simple!
In four easy steps, this is how VoIP works.
- Your phone connects to the router of your local area network (LAN).
- When you dial a phone number, your IP phone tells your VoIP service provider to call the other party.
- Your VoIP service establishes the call and exchanges data packets from your IP phone.
- The VoIP phone converts these digital signals into sound that you can hear.
This system allows incoming calls to automatically connect to the VOIP phone as long as it is connected to the Internet. Do you need to go on a trip abroad? Or do you want to set up your own office anywhere? Take your VOIP phone on the road, and wherever you connect it to the Internet, you can receive your calls. In this way, you do not need to have coverage and wherever you have a broadband Internet connection, you can use VoIP. As data, before we have explained one of the ways in which VoIP works, specifically the one that uses the IP address, but there are others such as ATA or direct connection between terminals.
Advantages of VoIP
You already know what VoIP is and even how it works, so surely you are already thinking about many of the advantages of this Internet communication system. It is true that VoIP brings out its full potential in medium and large companies, but it should not be underestimated that many of its advantages can be used by different types of professionals and especially those who telecommute.
- Lower cost: For large companies, especially those with call centers, telephone costs can become significant, and the implementation of VoIP can lead to cost savings of up to more than 60%.
- High-quality sound: Although you might think otherwise, the quality of VoIP calls is remarkably good, thanks to broadband and 5G.
- Advanced functions: the most complete VoIP systems have automatic attendees, call recording, call queue management, group calls, call forwarding, etc…
- Call anywhere in the world: depending on the application or the company that provides you with the VoIP service, calls can be from free to 0.1 per minute on international calls.
Disadvantages of VoIP
Not everything was going to be rosy and the VoIP system also has its disadvantages. Before considering adapting this system to your company, it is important to know them and analyze how this innovative telephone system can improve your daily life as a professional.
- You need a high-speed Internet connection – VoIP does not work well with 3G indoor satellite Internet connections, as you will need at least 100 kbps (0.1 Mbps) per phone line for proper call quality.
- Limitations of emergency services : In the unlikely event that you have to call 061 from your VoIP phone, you may not be able to do so due to system limitations or you may have to specify your real location to the telemarketer.
Characteristics of VoIP phones
If you are still here, you are really interested in the VoIP phone system, so we are going to tell you about some of the most popular VoIP features for companies , but you must keep in mind that these VoIP features are only available for the business environment. where they will be most important.
The VoIP system allows you to offer a professional image with a telephone menu that receives incoming calls. If you’ve ever called a company and had to press “1” for sales and “2” for support, you know what we’re talking about. This type of automated attendant allows you to direct customers who call the right person or department to voicemail or another location outside of business hours.
Mobile and desktop applications
With VoIP and its cloud communications system, you won’t miss calls because you’re not in the office. Several of the most famous VoIP service providers offer applications for the computer and mobile devices (to depend on the landline phone) to make phone calls, participate in conference calls, exchange text messages and much more.
Unified internal communications
Although digitalization is increasingly reaching all types of companies, the VoIP system can elevate the workflow of a team, instead of using several different applications. With the internal calling system it is easier for employees to pick up the phone and connect with each other.
Call encryption and VoIP security
Although many may underestimate the security offered by VoIP systems, it is worth bearing in mind. Many of the phone calls that are made every day contain confidential information, such as credit card numbers and human resources conversations, which in the wrong hands could cost millions. VoIP is very secure , even when data packets travel over the Internet, as IP telephony systems have built-in security to prevent third parties from tapping into your calls.
VoIP call recording
Another great advantage of the VoIP phone is the ability to record calls between customers and staff. Do you trust your workers to handle calls carefully and accurately? It controls everything from commercial procedures with clients to the most specific ones, in such a way that you can document and store a large part of your company’s day-to-day activities. Taking advantage of it is already your imagination.
Tips for choosing a VoIP system
The good news is that if you want to introduce VoIP desk phones in your company, you will find that they are not expensive. Also, if you always have a mobile phone or a company computer at your fingertips, you may not even need a landline IP phone. But do you really need a VoIP system? There are a few factors to consider when deciding whether to switch to VoIP service.
You should know that not all VoIP providers are the same. To decide which can offer you the best business telephone service, you will have to take into account both your needs and your current and future goals. Some of these needs may be:
- Incoming call volume
- Current resources and staff
- Voice over IP functionality
- Video conferencing needs
If, for example, you have a team dedicated to calling potential customers or supporting existing ones, the VoIP system could be a good candidate for a virtual phone system in terms of low-cost usability.
Choosing a VoIP Provider
Once you have an idea of ??the VoIP features and requirements you need, it’s imperative to find a professional service provider that fits your budget and can grow with your business. For example, here are some of the qualities to look for in a professional VoIP phone service provider:
- Proven reliability with minimal downtime
- Compatibility with your network
- Live support available 24 hours a day, 7 days a week
- Multiple redundant data centers
- Sales experience without pressure
- Optional professional services
- Examples of clients in a similar sector
If you had any doubts about what VoIP is, how it works and its main applications and advantages in the world of work, we are sure that after reading our article you no longer have them. Because maybe a few years ago we didn’t know what VoIP was, but now that we use it daily and almost without realizing it, it’s important to know about the multiple uses it has (especially at a professional level). It has been a pleasure having you in this class, the round of questions starts now in the comments. Don’t be embarrassed!